Return and Exchange Window
You may request a return or exchange within 30 days after your order is delivered. Contact us within that period with your order number and the reason for your request. We accept eligible items if you change your mind, and we will also help if an item arrives damaged, defective, or different from what you ordered.
Conditions and Exceptions
For a change-of-mind return or exchange, jewelry must be unused, unworn, and in its original condition, with any tags, accessories, and original packaging included. Items showing wear, alteration, or damage after delivery are not eligible for a change-of-mind return. For hygiene, earrings that have been worn are not eligible for change-of-mind returns or exchanges. These conditions do not limit your rights concerning items that arrive damaged, defective, or incorrect, or any rights provided by applicable law.
Please inspect your order when it arrives. For example, contact us if an earring clasp is broken, a necklace arrives damaged, or the bracelet you receive is not the one you ordered. Include a description and, if possible, photographs so we can assist.
How to Return an Item
- Email info@jewelryworldss.com or call +1 713 244 0680 within 30 days of delivery. Provide your order number, the item, and the reason for your return.
- We will review your request and provide return instructions, including how to obtain a shipping label. Please contact us before sending an item.
- Pack the jewelry securely with its accessories and a copy of your order details. Send it to: Jewelry World, 9700 Harwin Dr. Ste 110, Houston, TX 77036, United States.
- Keep the carrier receipt and tracking number. We will inspect your return after it arrives and notify you of the outcome.
How to Exchange an Item
- Contact us within 30 days of delivery with your order number, the item you want to exchange, the reason, and the replacement you would like.
- We will confirm availability and provide instructions for returning the original item to Jewelry World, 9700 Harwin Dr. Ste 110, Houston, TX 77036, United States.
- Pack and send the item securely using the instructions provided. After the returned item is received and inspected, we will arrange the replacement if available. If it is unavailable, we will discuss an alternative or a refund with you.
Return and Exchange Shipping Costs
If we sent the wrong item, or an item arrived damaged or defective, Jewelry World pays the reasonable return shipping cost and, where applicable, the cost of sending a replacement. Contact us before shipping so we can arrange the return. For a change-of-mind return or exchange, the customer pays the cost of shipping the item back; we will ship an approved replacement at no charge within the United States.
Refunds
Once we receive and inspect your return, we will notify you of the result. Approved refunds are initiated within 5 business days after inspection and returned to the original payment method. Your bank or card issuer may take an additional 5–10 business days to post the refund; timing varies by provider. If you have not received your refund after that time, check with your payment provider and then contact us.
Order Cancellation
If you wish to cancel before your order ships, contact us immediately. If it has not yet shipped, we will cancel it and issue a full refund to your original payment method without additional handling fees. Once an order has shipped, cancellation is no longer available; please follow our return and refund process after delivery.
Contact Us
Store Name: Jewelry World
Address: 9700 Harwin Dr. Ste 110, Houston, TX 77036
Phone: +1 713 244 0680
Email: info@jewelryworldss.com
Opening Hours:
Monday to Tuesday: 9:30 AM–6:30 PM
Wednesday (Veterans Day): 9:30 AM–6:30 PM; hours might differ
Thursday to Saturday: 9:30 AM–6:30 PM
Sunday: 11 AM–6 PM
Central Time (Houston local time)
Response Time: We respond within 24 hours.